Where strategy is the logic of a business, set by it's leadership to guide the whole organisation, culture is something altogether different. Culture is the heart and soul of the organisation and while the leader will have a significant impact on culture they are unable to control it.
We will be writing a series of articles for the International Customer Management Institute on various aspects of corporate culture over the next few weeks. This is the first one looking at the often unintended consequences that occur when performance management "goes wrong".
Pop over to ICMI and have a read of Does Your Performance Management Programme Hold Back Your Performance?