Second Guest Blog on ICMI.com

The 4 W's of Outsourcing Strategy

Our second guest post has now been published on ICMI.com - the website of the International Customer Management Institute.

This is the second in a series of 3 posts for ICMI's July focus - Global Service Delivery.  We write about the 4 key elements of outsourcing strategy that you need to address before you commit to outsourcing.  There is ONE key question that will make or break your outsource strategy.

Pop across to see what it is  at ICMI.com