Guest Blog on ICMI.com

Going Global? How to Partner for Success

 

We have just had a guest post published on ICMI.com - the website of the International Customer Management Institute.

ICMI's focus for July is Global Service Delivery and I have summarised the key partnerships that you need to have in place to set up your first contact centre abroad.

Pop across and read Going Global? How to Partner for Success.

 

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