Strategic planning

Strategic planning

Strategic planning

With our background firmly in commercial finance and customer operations who better to help you break through with a new corporate plan?  We have experience in planning across a number of sectors both in  high level strategy but also in the nitty-gritty of the numbers in the business plan.  Even better still, we have had to deliver and implement plans in the past so we know how to take a concept from the whiteboard through to making it an operational success right on the front line.


We want to help you break through the barriers that stop you being what you want to be.  We will work through your culture and behavioural change with you to ensure that we have a plan that is right for your organization, right now!  We will help you work through some key questions that will ensure success and will bring your customers and your people along for an exciting ride.



  • Where do we want to go and how will we know when we get there?

  • What stuff do we have at our disposal to make a step change in our business?

  • Are we ready for the change and do we believe in it?

  • Who can help us make sure that this transformation sticks right first time?

  • How will we know if we are on track? And how do we respond?




Our Latest Thoughts on Strategic Planning

Customer Experience 101 - The 5 Must Haves for Successful Transformation

Are Your Metrics For Your Customer - or for You?

Workforce Management - The Squandered Strategic Asset

The Golden Rules for Getting the Outsourcing Relationship You Deserve

Why Your Customer Experience Strategy is a Waste of Effort 

Companies Are Slowly Killing Themselves 

Shifting For Strategic Advantage