Performance management

Performance management

Performance Management

As every business knows, performance management is a knife-edge practice that can tip a business into crisis as easily as it can deliver stratospheric results.  With our background in operations and finance we understand how performance management works in both large and small organisations and how easily it can go wrong.  Our approach is to take a holistic view of the performance management process and to deliver pragmatic solutions that will drive our intended performance.  The key steps in our process are


  • clarity and prioritisation of objectives
  • understanding what success looks like
  • building the business case including non-financial outcomes
  • design of incentivisation approach
  • behavioural change programme
  • implementation plan



Our Latest Thoughts on Performance Management

 Are Your Metrics For Your Customer - or for You?

The Dark Secrets of Benchmarking  (a guest blog on Squawkpoint)

Why Your Obsession is Damaging Your Customer Experience 

Does Your Performance Management Programme Hold Back Your Performance?