Outsourcing strategy

Outsourcing strategy

Outsourcing strategy

Dougie has experience in outsourcing stretching back 20 years and covering distribution, supply chain and contact centre both on and offshore. He has designed strategy, led negotiations, tendered business and managed contracts and performance.

We can put this experience to great use in all aspects of outsource strategy but some of our specialist services are outlined below:

Client side

• definition, design and implementation plan for outsource strategy
• the onshore versus offshore decision
• tendering and evaluation of bids
• performance management and turnaround of contracts
• negotiation and contracting strategy

Outsourcer side

• really effective responses to client tenders
• negotiation and contracting strategy
• getting operationally ready for demanding clients
• service level recovery in failing contracts



Our Latest Thoughts on Outsourcing Strategy

 To Outsource or Not to Outsource?  3 Great Reasons to Do It

 The Golden Rules for Getting the Outsourcing Relationship You Deserve

Going Global? How to Partner for Success - Guest post on ICMI.com 

The 4 W's of Outsourcing Strategy - Guest post on ICMI.com 

 The Sleepless Nights of Global Operations - Guest post on ICMI.com

Outsourcing Customer Service Need Not Mean Bad Customer Service